SUPPORT
SERVICES
United
Probe prides itself on having very experienced factory trained staff to
address your needs. We are committed to providing a positive and
rewarding experience.
Onsite
/ Remote Technical Support Services
- Competitive
hourly service rates for onsite support
- Discounted
rates for Contract/Project Services
- Remote
call-in support 214-405-5948
System
Repairs
- All
Electroglas Products – 2001X, 3001, 4080, 4085, 4090, 5-300, 6000
- Peripherals
– Monitors, Keyboards, Hinged Manipulators, Material Handling Robots
Component
Level Repair Services
- Reduce
cost by direct repair of existing parts
- DAR
boards, A14, CPCS, Bridge Cameras, Hot Chuck Controllers, Power
Supplies etc…
- Typical
repair time is 2 days from receipt
- Load
tested, burned in and certified
Installations
- Installation,
setup and verification
- Relocation
services
- From
uncrating
to production release
Preventive
Maintenance
- Regularly
scheduled quarterly, semi-annual and annual maintenance
- Includes
Z stage pads
- Z
Stage rebuilds
- Camera
adjustments
- Certification
of operation to keep the customer's investment in peak performance
Training
- Hands
on training for operators, technicians and engineers
- Operations
Training, Maintenance Training and Applications Training
- Instruction
tailored to meet your requirements
Consultations
- Working
with customers to help them get the most out of their probers
- Assist
with setups, networking, cold/hot probing, probe recognition, alignment
etc
- Implementation
of known preventive measures and bug fixes
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